Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Arranging patient transport—whether through an Air Ambulance or a Commercial Medical Escort—can feel overwhelming. That’s why we’ve created this FAQ page to address the most common questions our clients ask about our services.

Our goal is to make the process as smooth and stress-free as possible. Whether you’re looking for details about what an Air Ambulance is, how Air Ambulance helicopters operate, or how we handle nursing home transfers, we’re here to provide the answers you need.

If your question isn’t listed or you’d like more personalised assistance, don’t hesitate to contact us! Our friendly team is always ready to help.

Frequently Asked Questions

Skymed Aeromedical can make all the arrangements for the patient and companion as soon the patient is ready to fly and a receiving facility has been confirmed. We have nurses available that can depart, in most cases, within 24hours.

Many of our patients are unable to ambulate onto the aircraft. Our Skymed Aeromedical medical team makes special arrangements with the airline to provide aisle wheelchairs to assist patients with mobility limitations when boarding an aircraft. All our personal carry appropriate equipment and are fully trained in the transportation of paralysed patients, and those needing full assistance.

After receiving a medical request order for oxygen, Skymed Aeromedical can provide supplemental in-flight oxygen. Skymed Aeromedical uses the Inogen One portable oxygen concentrators, approved for on-board use. Some carriers still provide in-flight oxygen and that can be arranged if necessary. The flight coordinators will determine the best option for the patient and our medical team will monitor and regulate a patient’s oxygen requirement throughout the transfer.

Skymed Aeromedical transfers patients domestically and internationally to all continents of the world. We have nurses with dual citizenship, which also extends our ability to enter a variety of countries that may require a US citizen to have a visa.

Bed to Bed service is when the Skymed Aeromedical medical team visits the discharging facility/residence prior to departure to complete the pre-flight assessment of the patient and answer any questions regarding the transfer. On the day of the transfer Skymed medical personnel will arrive at the discharging hospital and travel with the patient to the airport in ground transportation arranged by Skymed. Skymed medical personnel will then travel with the patient from the airport to the receiving facility/residence. If the patient is going to a facility, the Skymed team member will provide a full medical report to the receiving hospital nurse.

Yes. Companions can travel with the patient.

Contact Skymed Aeromedical, or call to our 24-hour office, a Skymed team member will explain the entire process. We will answer any questions you may have and assist you as best as possible to arrange a safe transfer. A team member will ask you key questions and develop an appropriate travel plan for your review.

The cost will vary and depends on the length of the trip, the location, destination and the needs of the patient. We encourage you to fill out the Enquiry Request form or call us on 1300 759 633 so that we can put together a specialised quote for you. All of our quotes are inclusive of both flights for the patient and the medical escort.

Yes, all costs are included in the quote. After requesting a quotation via email, phone, or through the website, a written quotation will be sent to you via email. The quotation will include airfare, ground transportation, medical team fees, and any other costs associate with the transfer.

Skymed Aeromedical accepts a variety of different forms of payment including direct deposit, all major credit cards, B-pay and cash. All services are to be paid in full prior to commencing the service.

Our Skymed Aeromedical team is available 24/7, 7 days a week, 365 days a year. We always are available to discuss any questions, concerns, or details about arranging patient transport for your loved ones.

Skymed use an InogenOne Oxygen Concentrator so we can fly you within 24hours instead of waiting 5 days for approval!

It’s recommended to use the bathroom before boarding your flight.

Please wear warm clothing and comfortable shoes for your journey.

If appropriate, we suggest packing your own lunch.

Please remember to bring money for your return journey.

It may be possible for a relative to travel with you. Please inquire about this option with our staff.