Dear Robyn I hope you and your team are very well.
I have just spent the day with my dad at Knox Private Hospital and he wanted to express his thanks to both Greg and Serge for their most excellent care during his journey from Singapore. He is going well now but very tired and resting.
Thank you for your team’s superb service and care of my dad which made things so much better for us in a difficult situation.
I wish you, Serge, Greg and all your team a wonderful x’mas and New Year.Warmest wishes Lois Singapore to Melbourne
Our medical team wishes to commend your Medical Team for a job well done on this case. Insured’s condition was worse than what was relayed to us but they were still able to repatriate the insured successfully. Medical decision making (O2 support, antibiotics resumption, Sarah’s upgrade) were needed and highly applauded. Please relay our sincerest thanks to the rest of the team.
-Trier Germany to Cairns
I would like to thank you most sincerely for organising everything in regards to Louise’s transition to Tasmania on Monday. Your assistance was fantastic at a very difficult and challenging time.
Please see message from Louise’s daughter, she asked me to pass onto you:
Can you please pass on my thanks to Robyn. The service we received on Monday was exceptional. From pick up at the Austin to our drop off at Ningana. Louise and I enjoyed it
-Melbourne to Hobart
Please accept our heartfelt thanks for the amazing feat for bringing my mom from Sydney to Mumbai.
You have fulfilled my mom’s wish and determination.
Hope Julie had safe travels back.
Thank you again
-Sydney to Mumbai
On 27/10/2017 you flew me from Inverell hospital, NSW, home to Adelaide after my hip prothsesis failed and my hip fractured.
I wish to thank the team members who took such care of me throughout the comfortable flight.
The partial hip replacement which followed has gone well.
Once again, thank you…and a Happy Christmas to all before a great 2018.
-Inverell to Adelaide
They are setting in well I’m sure there will be ups and downs but so far it’s as expected a wonderful caring place in a beautiful environment and the food quality and wine for dinner is a real hit
Thanks again for you and team, a very key link in the chain.
-Canberra to Mittagong
I would like to thank Tom (pilot) and Ben (RN) for taking such great care of me. I was air lifted from Coolangatta to Essendon on 19/10/17. I wasn’t unwell but my right knee prosthesis had come loose and my knee had dislocated. My husband and i had driven to Byron Bay from Victoria for a holiday. Naturally i couldn’t sit in a car for 3 days and a domestic flight was out of the question. I have severe rheumatoid arthritis. Ben’s care was second to none. Tom did a great job of dealing with the weather as we approached Essendon.
Please pass this “thank you” onto Ben and Tom.
-Coolangatta to Essendon
“Hi, I just wanted to let you know what a fantastic asset you have in Robyn, your co-ordinator in Sydney. She helped my family last week, by organising and co-ordinating the movement of my Dad from Burpengary QLD to Canberra ACT. Robyn and I had come up with a plan on how to get my Dad calmly to the plane and then on to Canberra (Dad has Alzheimers). Unfortunately that plan didn’t happen due to other people. But when I talked to Robyn, she went into action and came up with another plan which did work. Where everyone else was saying they couldn’t get Dad here, Robyn made it work. Every time I talked to Robyn she was caring and professional. I am so grateful to her as I wouldn’t have my Dad here with me without her help.”
“Yes improving day by day and although I have road to travel I’m sure I’ll be ok in no time. What a fantastic crew they are, all of them, and Kez really lifted my spirits when I was down, she is very special. All I can say is Thank You very much.”
“I was recently transferred from Coffs Harbour hospital to John Hunter Newcastle. I just want to let you know that the whole team involved in my transfer are absolutely fantastic. The level of professionalism and care was outstanding to say the least. Could you please let these people know how much I appreciate there dedication.”
“I would like to say thank you for all the assistance you have provided to our team in Bega. We have all learnt a lot about the Logistics involved with transferring a patient overseas. So next time we know who to call upon as your services where very professional & I would recommend your company to others if required.”
“Thank you so much for looking after us. The service you guys deliver is unbelievable. Westmead staff were great too.”
“While on holiday in Australia my father suffered a stroke, which resulted in significant paralysis. We needed to get him back to Port Elizabeth in South Africa to continue his care and recovery. That was when we found the team at Skymed. Robyn and her team were amazing, they dealt with all the logistical arrangements to get my dad and mom safely back home. I will be forever grateful for their compassionate care during what was an incredibly sad time for our family.”
“I cannot express to you how happy I am with your service. I was kept fully informed of my parents progress, at all stages of their journey. I really appreciated the updates and loved the photos enroute. My parents were so impressed with your nurses that they want to go on holiday and employ them again. As a daughter needing to get my parents transported from interstate, this was the very best option by far. Your prices were the most competitive, your care and concern was heartwarming. My parents felt like royalty, and their trip was such an adventure! I have enjoyed your service so much I have been telling anyone who will listen! I would recommend your service to anyone needing help in transporting the frail or elderly. My very best wishes for the continued success of your business venture”
-Burpengary QLD to Canberra ACT
"Thank you for a seamless transfer. Your team are heroes!
You will be pleased to know that Walter has settled well and quickly into Elanora.
Keep up the good work,Regards Gillian"
RSL Boulton Clarke facility, Milford Grange in Ipswich
The day Doctor Serge and nurse Mafel entered my life a great load was lifted from my shoulders. I had experienced a harrowing couple of weeks after my husbands accident in a strange country where I knew no-one. The moment that they entered everything changed. I immediately felt very comfortable and at ease with them. I had every confidence in them. They virtually took over everything and wouldn’t let me worry about a thing. I feel totally indebted to their kindness, compassion, and their competence in transporting my husband home, I thank them from the bottom of my heart.
Heather -Los Angeles,California, USA to Launceston,Tasmania.AUS
Thank you for the prompt and caring way you handled our transporting of my brother. Please pass on our thanks to Glenn for his kind and patient tolerance of Henry.I know he went far and beyond to facilitate Henry’s trip. Henry has settled well and is extremely happy to be back in the country. He is eagerly awaiting the assessment on Wednesday of his home to see if it’s possible for his return home.
Be assured that if the need arises we will definitely recommend your organisation.Donna -Thomas Holt,Kirrawee to West Wyalong
From the first contact with Robyn to when Julie handed us over to the ambulance crew in Perth, I knew my mum was in expert hands. you not only looked after mum but you also made sure I was ok during the process. Moving a very frail old lady across the country was a mammoth task. Paul helps at the nursing home and getting us to Sydney has not been forgotten. Thank you does not seem enough for everything you and your crew did for my family. it is heartwarming to know that in our crazy world there are still companies like yours that care about the people they are helping. THANK YOU Sarah Kurri Kurri,NSW to Perth,WA
Good Morning Robyn We just woke up and it was so wonderful being in our own bed!! I hope Mike has landed or will shortly, I know he is ready to see his own bed too. We are starting doctor’s visits this morning to make sure Joe is healing properly. Per our text yesterday, please if there is any way to have your team inform the QLD Hospital especially his doctor with Cardiac Thoracic that Joe made it to the US safely and about flying with a Pneumothorax (yes you are correct this word will be ingrained in my brain forever ☺) we would be so grateful.
I am so thankful that when Donald called SkyMed you answered, you guys have been our heroes through all of this. Thank you again for all of your help and persistency these last 3 weeks in getting us safely home. You and Mike are awesome so glad you guys and your services are out there for families in their time of need. Thank you Kim Townsville to Dallas,Texas
Can you please tell your manager what a fantastic asset you are to the service?
From the first contact with you to the seamless transfer that Bernie facilitated for mum from Brisbane to Melbourne, the care and support provided has been excellent.Bernie was wonderful with mum and supportive to my sister and I on the flight I will be forever grateful for the compassionate care you and Bernie gave us during an extremely difficult time for our family.Robyn, you were tireless in efforts to make the transfer happen despite many hurdles.You spent a lot of time talking with me while a plan for transfer was being developed.You were patient, compassionate and supportive to me all through the process and followed up with a call when mum was safely in Melbourne.You have a great “ can do approach” and you don’t give up.
Thank you so much for the great service that was provided.Warm regards Barbara Brisbane to Melbourne