Words cannot describe how much your help meant to all of us during Joe’s treatment, recovery and transfer home. From the first call we made to SkyMed, you provided us a sense of peace and reassurance that was so very needed. Your continued follow up with us, navigating the moving parts of his treatment and your patience with all the uncertainty around the timing of his transport home was remarkable. Just hearing your voice provided a feeling that everything was going to fine. SkyMed provides a service people would prefer not to need, but when we did, you made the experience so memorable with your kindness, concern and professionalism. Although we have never met in person, it would be worth the trip back to AU to give you a huge hug and thank you face to face!Keep up the extraordinary work for those in need! Donald Townsville to Texas
I hope this finds you doing well and your family had a wonderful Holiday Season.
As I reflect on 2019 and prepare for a new decade, I find you at the top of my list of most memorable people. Your compassion, commitment and determination to our friends during their most desperate time of need was absolutely amazing. We have never experienced this before and I want to thank you again for all you did and for being who you are. Hopefully one day we can meet in person.
Joe is doing well and is almost back to 100% and your are a big part of his recovery. What a true blessing to have you in our lives, even if from a remote location. We wish you and your family all the best 2020 and beyond has to offer.Donald
My deepest thanks to you and your team in assisting in the transfer of my mother, Margaret from Brisbane to Melbourne back in February, 2020. The care and support provided from my first telephone call to you and every step of the way was wonderful. Mafel was so kind with my mother from pick-up in Brisbane, at the airport, during the flight and "drop-off" in Melbourne - very intuitive and caring. The ambulance transport staff in Brisbane and Melbourne - unsung heroes in my eyes - once again their kindness to my mother was exceptional. Robyn, special thanks to you for making this happen - thank you for taking the time to talk whenever I called - thank you for being patient, understanding and supportive. Love your "we'll make it happen" attitude!!
Thank you once again for the great service. Best wishes, Christel
Thank you so much for the amazing service that your company provided us,in transporting my very ill dad from a cold hospital bed to a place where he could die with dignity with his family all around him 3 days later.
I have paid this bill with pleasure Kind regards Susan Cessnock to Baulkham Hills
Many many thanks to you and your team for an absolutely flawless transfer of Beth from Perth to the Sunshine Coast . She is settling in slowly and wishes to thank all concerned.Best regards Graham Perth to Sunshine Coast
The cups look terrific. Delegates are really impressed and are using them to fill their water and coffee. A much more sustainable and eco friendly solution. Thanks for supporting the conference. Kate Aeromedical Society Of Australasia
Just letting you know I am slowly but surly settling mum and dad in Victoria going to be a long road ahead but easier when close by to me.
Robyn I would like to thank you for all your assistance in helping me relocate my parents even though it is part of your job. Your assistance in the matter helped the transportation from Bankstown Arette nursing home to Airport and then to East Keilor Holloway nursing seem so smooth and effortless. It was such a weight lifted off my shoulders. The drivers from both ends were fantastic and Greg accompanying us during the whole process was fantastic. He helped so much with mum and dad from start to finnish. Please Thank all the staff that helped out that day and especially Greg for his support through the day, also once again thank you Robyn for taking the pressure of the whole transition.
I will most certainly be recommending the company to friends and family if ever required these services. Vesna Sydney to Melbourne
Hi there, Yes I got back on wed night (but then got the flu on Thursday night so have been laid up since then!!) dad settles well after some initial hiccups. I’m not sure how he will do long term but it seems like the right move at this point.
I don’t need to tell you that Julie is amazing, as I’m sure you are well aware. It was great to have her knowledge, insight and company on the flight. We could not have made the trip without her. Dad was asking about her up until the day I left...although he asked about the American lady!!
Thanks again Lou
-Brisbane to Belfast
Recently we organised to relocate my step-mother from Brisbane to Cairns. She was relocating to a nursing home in Cairns and unfortunately was unable to travel domestically. Your team provided a door to door service that was efficient, warm and caring. Your attention to detail was exceptional and everything was in place for my step-mum to arrive safely and stress free. I want to personally thank yourself for the warm and caring attitude that you had and can’t thank you enough for the service your company provided. Money well spent. My step-mum is settling in comfortably in her new home. Thank you once again.Brad Brisbane to Cairns
Dear Robyn I hope you and your team are very well.
I have just spent the day with my dad at Knox Private Hospital and he wanted to express his thanks to both Greg and Serge for their most excellent care during his journey from Singapore. He is going well now but very tired and resting.
Thank you for your team’s superb service and care of my dad which made things so much better for us in a difficult situation.
I wish you, Serge, Greg and all your team a wonderful x’mas and New Year.Warmest wishes Lois Singapore to Melbourne
Our medical team wishes to commend your Medical Team for a job well done on this case. Insured’s condition was worse than what was relayed to us but they were still able to repatriate the insured successfully. Medical decision making (O2 support, antibiotics resumption, Sarah’s upgrade) were needed and highly applauded. Please relay our sincerest thanks to the rest of the team.
-Trier Germany to Cairns
I would like to thank you most sincerely for organising everything in regards to Louise’s transition to Tasmania on Monday. Your assistance was fantastic at a very difficult and challenging time.Please see message from Louise’s daughter, she asked me to pass onto you:
Can you please pass on my thanks to Robyn. The service we received on Monday was exceptional. From pick up at the Austin to our drop off at Ningana. Louise and I enjoyed it
-Melbourne to Hobart
Please accept our heartfelt thanks for the amazing feat for bringing my mom from Sydney to Mumbai.You have fulfilled my mom’s wish and determination.
Hope Julie had safe travels back.Thank you again
-Sydney to Mumbai
On 27/10/2017 you flew me from Inverell hospital, NSW, home to Adelaide after my hip prothsesis failed and my hip fractured.
I wish to thank the team members who took such care of me throughout the comfortable flight.The partial hip replacement which followed has gone well.
Once again, thank you…and a Happy Christmas to all before a great 2018.Regards,
-Inverell to Adelaide
They are setting in well I’m sure there will be ups and downs but so far it’s as expected a wonderful caring place in a beautiful environment and the food quality and wine for dinner is a real hit
Thanks again for you and team, a very key link in the chain.
-Canberra to Mittagong
I would like to thank Tom (pilot) and Ben (RN) for taking such great care of me. I was air lifted from Coolangatta to Essendon on 19/10/17. I wasn’t unwell but my right knee prosthesis had come loose and my knee had dislocated. My husband and i had driven to Byron Bay from Victoria for a holiday. Naturally i couldn’t sit in a car for 3 days and a domestic flight was out of the question. I have severe rheumatoid arthritis. Ben’s care was second to none. Tom did a great job of dealing with the weather as we approached Essendon.Please pass this “thank you” onto Ben and Tom. Regards Heather
-Coolangatta to Essendon
“Hi, I just wanted to let you know what a fantastic asset you have in Robyn, your co-ordinator in Sydney. She helped my family last week, by organising and co-ordinating the movement of my Dad from Burpengary QLD to Canberra ACT. Robyn and I had come up with a plan on how to get my Dad calmly to the plane and then on to Canberra (Dad has Alzheimers). Unfortunately that plan didn’t happen due to other people. But when I talked to Robyn, she went into action and came up with another plan which did work. Where everyone else was saying they couldn’t get Dad here, Robyn made it work. Every time I talked to Robyn she was caring and professional. I am so grateful to her as I wouldn’t have my Dad here with me without her help.”
“Yes improving day by day and although I have road to travel I’m sure I’ll be ok in no time. What a fantastic crew they are, all of them, and Kez really lifted my spirits when I was down, she is very special. All I can say is Thank You very much.”
“I was recently transferred from Coffs Harbour hospital to John Hunter Newcastle. I just want to let you know that the whole team involved in my transfer are absolutely fantastic. The level of professionalism and care was outstanding to say the least. Could you please let these people know how much I appreciate there dedication.”
“I would like to say thank you for all the assistance you have provided to our team in Bega. We have all learnt a lot about the Logistics involved with transferring a patient overseas. So next time we know who to call upon as your services where very professional & I would recommend your company to others if required.”
“Thank you so much for looking after us. The service you guys deliver is unbelievable. Westmead staff were great too.”
“While on holiday in Australia my father suffered a stroke, which resulted in significant paralysis. We needed to get him back to Port Elizabeth in South Africa to continue his care and recovery. That was when we found the team at Skymed. Robyn and her team were amazing, they dealt with all the logistical arrangements to get my dad and mom safely back home. I will be forever grateful for their compassionate care during what was an incredibly sad time for our family.”
“I cannot express to you how happy I am with your service. I was kept fully informed of my parents progress, at all stages of their journey. I really appreciated the updates and loved the photos enroute. My parents were so impressed with your nurses that they want to go on holiday and employ them again. As a daughter needing to get my parents transported from interstate, this was the very best option by far. Your prices were the most competitive, your care and concern was heartwarming. My parents felt like royalty, and their trip was such an adventure! I have enjoyed your service so much I have been telling anyone who will listen! I would recommend your service to anyone needing help in transporting the frail or elderly. My very best wishes for the continued success of your business venture”
-Burpengary QLD to Canberra ACT
"Thank you for a seamless transfer. Your team are heroes!You will be pleased to know that Walter has settled well and quickly into Elanora.
Keep up the good work,Regards Gillian"
RSL Boulton Clarke facility, Milford Grange in Ipswich
The day Doctor Serge and nurse Mafel entered my life a great load was lifted from my shoulders. I had experienced a harrowing couple of weeks after my husbands accident in a strange country where I knew no-one. The moment that they entered everything changed. I immediately felt very comfortable and at ease with them. I had every confidence in them. They virtually took over everything and wouldn’t let me worry about a thing. I feel totally indebted to their kindness, compassion, and their competence in transporting my husband home, I thank them from the bottom of my heart.
Heather -Los Angeles,California, USA to Launceston, Tasmania.AUS
Thank you for the prompt and caring way you handled our transporting of my brother. Please pass on our thanks to Glenn for his kind and patient tolerance of Henry.I know he went far and beyond to facilitate Henry’s trip. Henry has settled well and is extremely happy to be back in the country. He is eagerly awaiting the assessment on Wednesday of his home to see if it’s possible for his return home.
Be assured that if the need arises we will definitely recommend your organisation. Donna
-Thomas Holt, Kirrawee to West Wyalong
We just woke up and it was so wonderful being in our own bed!! I hope Mike has landed or will shortly, I know he is ready to see his own bed too. We are starting doctor’s visits this morning to make sure Joe is healing properly. Per our text yesterday, please if there is any way to have your team inform Townsville Hospital especially Nicholas Ang with Cardiac Thoracic that Joe made it to the US safely and about flying with a Pneumothorax (yes you are correct this word will be ingrained in my brain forever ☺) we would be so grateful.
I am so thankful that when Donald called SkyMed you answered, you guys have been our heroes through all of this. Thank you again for all of your help and persistency these last 3 weeks in getting us safely home. You and Mike are awesome so glad you guys and your services are out there for families in their time of need.Kim Townsville to Texas
Can you please tell your manager what a fantastic asset you are to the service?
From the first contact with you to the seamless transfer that Bernie facilitated for mum from Brisbane to Melbourne, the care and support provided has been excellent.Bernie was wonderful with mum and supportive to my sister and I on the flight I will be forever grateful for the compassionate care you and Bernie gave us during an extremely difficult time for our family.Robyn, you were tireless in efforts to make the transfer happen despite many hurdles.You spent a lot of time talking with me while a plan for transfer was being developed.You were patient, compassionate and supportive to me all through the process and followed up with a call when mum was safely in Melbourne.You have a great “ can do approach” and you don’t give up.
Thank you so much for the great service that was provided.Warm regards Barbara
Brisbane to Melbourne
I would like to thank you and Janice for all that you did to make Rose’s trip to Tassie such a smooth and dare I say it – enjoyable journey.Rose is now comfortably ensconced in the new nursing home and she has been pondering why she had made such a fuss about flying. Regards Bronwen - Toowoomba to Canberra
Thank you to you and your team for all your assistance to safely transfer Margaret back from Toowoomba. She settled in well after the trip, being very happy to be at home. Regards Christine - (Canberra to Launceston)
Hello Skymed Staff. Just wanted to say thank you for all your assistance and kindness in dealing with myself (the emotional wreck) and getting Victor safely transported to to his new residence in Ipswich. Please convey my gratitude to your nurses who assisted Vic. Best wishes Ann Melbourne to Brisbane.
Hello Robyn & the Skymed Team. I hope all is well with you Just to let you know that all went very well and just as planned. Everyone involved was very friendly and professional throughout the whole process. You really do have a great team of people. Lastly, a big thank you for organising the whole transfer for my husband. To be honest, I believe it was the only way he would have been able to travel. Thank you kindly. Irene Blacktown to Townsville.
Hi Robyn, Thanks so much for the assistance to get bill up to parkwood. Everything went smoothly. Sandra was fantastic. Such lovely person. We really appreciate everything she did. Thanks Kev. Melbourne to QLD
Good morning Robyn, Please accept and convey our thanks to your wonderful team for transporting Rod yesterday. We spoke with him this morning and he enjoyed the flight above the clouds. Regards, Jim Sunshine Coast to Harvey Bay
Hi Robyn, The flight went well and we arrived safely. I just wanted to thank you for organising everything and particularly for arranging for John and Michael to ferry me to and from the airport. It certainly made my life much easier!
Kind regards, Penny Gold Coast to Box Hill
Hi Robyn and the Skymed, I wish to thank you and the entire Skymed team for making it possible to bring my Dad home. The support from the very first call I made to you has been wonderful. Your understanding of the stress I was under, and the reassurance I received was fantastic. I had so many hoops to jump through in other areas but this was made so much easier with your advice and assistance. Dad is settling in well and we are rocking through ISO together and he only has about 4 days before he will join the rest of his new community at BUPA. I have made a short video of his experience 🙂 I can't recommend Skymed highly enough! you have all made it possible for my father and I to be together, and with the uncertain times we are all in, I have no idea how long it would have been before we would,or if we would ever have, seen each other again. Kind Regards, Linda - Sydney to Melbourne
Hi there. Just wanted to reach out to you and advise how incredibly impressed I was with the service Robyn provided for me over the weekend. She was able to put me in contact with Roy and Nicola who helped facilitate a very difficult, challenging and time critical patient transport which involved crossing the QLD to NSW Border. Roy and Nicola were incredible and provided service over and beyond. Words cannot describe how your team impacted so many lives. Truly grateful - you are to be congratulated - you are all true life angels! Kindest Regards and forever grateful. Clara QLD to NSW
Thank you everyone. The transport service was exceptional - with lovely staff and everything running on time and well organised. Thank you to everyone at Northern Beaches hospital for caring for my mum. Thank you so much for helping with my mothers last wish - to come home to Narrabri Northern Beaches to Narrabri
Hi Robyn. Just wanted to say thanks to you and your team for the great service provided yesterday. Everything ran very smoothly and the ground staff and pilot were highly professional. My mum arrived in her new home in Brisbane safely.....still a lot to do obviously, but happy to have this first stage out of the way. Much appreciated. Thanks and regards Richard. Nowra to Brisbane
Hello , this is my story regarding my mother (Mrs K / Mum), and her need for being transferred by SKYMED. I had contacted other places but they could either not go that distance or were horribly expensive. On the day of mum leaving the hospital mum’s sister was there to say goodbye and check out the people who would take mum to Warwick , she was thrilled when she saw the 2 lovely nurses who instantly took away any concerns regarding the trip. They stopped a couple of times and had tea and cakes and then lunch on the way. I would absolutely recommend SKYMED for transferring your loved ones especially when it is wise to have medically trained staff to look after them on their journey. Mum had a wonderful trip with these lovely people. Karen QLD to QLD
Hi Skymed and team. Just a quick note to thank you all. I had a call from Robyn at 3:00pm to say that the flight had landed and all went well, with little drama, and I understand that she is now comfortable in Calvary under Dr Ashby’s care. I also received a message from Simon, confirming that everything went to plan. It’s up to her from here, but at least she is home and in good and familiar hands. I know that you all do this all of the time, and I was fully confident that at least this part would go like clockwork, which is what I conveyed to the family. Thank you all again – I know that you went above and beyond to help us and to provide the best care for our mother. Not an experience I’d wish to repeat anytime again soon – but hopefully I’ve conveyed how much your efforts and are appreciated by the family. Regards, Scott Cairns to Adelaide
Dear Robyn, My deepest thanks to you and your team in assisting in the transfer of my mother, Margaret from Brisbane to Melbourne. The care and support provided from my first telephone call to you and every step of the way was wonderful. Mafel was so kind with my mother from pick-up in Brisbane, at the airport, during the flight and "drop-off" in Melbourne - very intuitive and caring. The ambulance transport staff in Brisbane and Melbourne - unsung heroes in my eyes - once again their kindness to my mother was exceptional. Robyn, special thanks to you for making this happen - thank you for taking the time to talk whenever I called - thank you for being patient, understanding and supportive. Love your "we'll make it happen" attitude!! Thank you once again for the great service. Best wishes, Christel Brisbane to Melbourne
I would like to thank you and the Skymed team for bringing my son Luke back to Australia.As you can imagine, it has been a very difficult few weeks for us all and also for Luke. Being such a healthy young man and not at all used to being a patient.After a short stay at the Alfred and multiple tests etc, we are now home and will have the 1st of probably many appointments.He is very focused on returning to his goal of getting back to Switzerland and continuing with his course and his attitude is amazing.I met Serge and felt a great deal more relieved to know he was in capable hands. - Zurich to Melbourne
I would just like to pass on my sincere thanks to the Skymed team for what I have been told was an extremely professional and caring service that you provided to our mother, Lorraine, to transfer her from Sydney to Brisbane yesterday. It is greatly appreciated. - Sydney to Brisbane.
We would like to thank you for the professional, compassionate and seamless transportation provided by Sky Med in getting Patrick home to Sydney from Melbourne. Having Julie accompany us on the plane and road transport, Jack and Luke the pilots and Luke’s steady hands behind the wheel ensured a seamless and worry free transfer in what has been a very difficult time. Sydney to Melbourne.
I just wanted to thank you, Julie and your team at Skymed for helping my family and I transport and relocate grandpa, grandma AND my mum from Sydney to Adelaide! You were very prompt in your emails and calls. You made the entire event less stressful for me and it was smooth sailing and everything went seamlessly. Julie was great! I was thankful to receive her call to update me when everyone had checked in at the airport and my mum only had praises for her about how caring she was and how hands on she was with helping my grandparents. She also gave me great advice to pass onto others in regards to grandpa. I am so grateful and I just wanted to let you know how wonderful it has been liaising with you and Skymed. Please take care and keep well. - Sydney to Adelaide
My heart sings & in tears when I opened your e.mail yesterday afternoon. What an incredible report to receive from Dr. Serge Agafonoff. As a retired R.N. I was able to understand the skills & knowledge, simply amazing. The care of Yuki and all those involved is inspiring & testament to all dedicated health professionals for making this mission possible. Skymed Aeromedical, Robyn without your help & Mel from Fiona Stanley Hospital. My hasty appointment as Power of Attorney for Yuki, my part was a tiny speck on the mountain in the repatriation for him to Japan. Yuki has been a friend for many years tho not close, my focus was totally for his well being, his quality of life & his desire to return to his homeland, Japan. I also assisted Yuki many years years ago in transporting his very elderly ill mother to Japan. Congratulations Robyn & thank you from the depths of my heart. - Perth to Japan