Can you please tell your manager what a fantastic asset you are to the service?
From the first contact with you to the seamless transfer that Bernie facilitated for mum from Brisbane to Melbourne, the care and support provided has been excellent.
Bernie was wonderful with mum and supportive to my sister and I on the flight I will be forever grateful for the compassionate care you and Bernie gave us during an extremely difficult time for our family.
Robyn, you were tireless in efforts to make the transfer happen despite many hurdles.
You spent a lot of time talking with me while a plan for transfer was being developed.
You were patient, compassionate and supportive to me all through the process and followed up with a call when mum was safely in Melbourne.
You have a great “ can do approach” and you don’t give up.
Thank you so much for the great service that was provided.
Warm regards Barbara
-Brisbane to Melbourne